Refund Policy

We want every GiftPot experience to be positive. Our refund policy is designed to be fair, transparent, and protect all parties involved.

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Quick Refund Summary

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24-Hour Window

Full refund available within 24 hours of contribution

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Processing Time

Refunds process in 5-10 business days

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Easy Request

Email support@giftpot.app with order details

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Secure Process

Verified refunds to original payment method

📋 General Refund Policy

GiftPot facilitates group gift collections where multiple contributors pool money for a recipient. Due to the nature of group gifting, our refund policy balances individual contributor needs with the collective goal of the gift pot.

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Important Note: All refunds are subject to availability of funds. Once funds are withdrawn by the recipient, refunds must be coordinated directly with the pot organizer.

Standard Refund Eligibility

Within 24 hours: Full refund available if pot hasn't been withdrawn
24-72 hours: Refund at organizer's discretion
After 72 hours: Generally not eligible unless special circumstances
After withdrawal: Must be handled between contributor and organizer

🔄 How to Request a Refund

Follow these simple steps to request a refund:

Step 1: Gather Information

Collect your contribution receipt, pot ID, and transaction details

Step 2: Email Support

Send request to support@giftpot.app with all details

Step 3: Verification

We verify your contribution and eligibility (1-2 business days)

Step 4: Processing

Approved refunds process in 5-10 business days

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Processing Fees: Payment processing fees (2.9% + $0.30) are non-refundable as they're charged by Stripe, not GiftPot.

📊 Common Refund Scenarios

Accidental Contribution Eligible

Made a mistake with the amount or contributed to wrong pot? Request within 24 hours for full refund.

Duplicate Payment Eligible

Accidentally contributed twice? We'll refund the duplicate payment immediately.

Pot Cancelled Eligible

If organizer cancels the pot before completion, all contributors receive full refunds.

Changed Mind Conditional

Within 24 hours: usually approved. After 24 hours: requires organizer approval.

Fraudulent Pot Eligible

Suspected fraud? Report immediately. We investigate and refund if fraud is confirmed.

After Withdrawal Not Eligible

Once recipient withdraws funds, refunds must be arranged directly with organizer.

⚖️ Special Circumstances

Dispute Resolution

If you believe a pot is fraudulent or have concerns about how funds are being used, please contact us immediately. We will:

Investigate the claim within 2 business days
Freeze the pot if fraud is suspected
Work with all parties to resolve the dispute
Involve law enforcement if necessary

Chargebacks

We encourage customers to contact us before initiating a chargeback with their bank. Chargebacks harm all parties involved and may result in:

Account suspension for the contributor
Legal action if fraudulent
Additional fees for all parties

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Non-Refundable Items: Platform fees (when applicable), payment processing fees, and withdrawn funds cannot be refunded by GiftPot.

🏛️ Legal & Compliance

This refund policy complies with:

Delaware state consumer protection laws
Federal Trade Commission guidelines
Payment Card Industry (PCI) standards
Stripe's terms of service and policies

Your Rights

Nothing in this policy affects your statutory rights as a consumer. You may have additional rights under your local consumer protection laws. This policy is subject to applicable laws and regulations.

Need Help with a Refund?

Our support team is here to assist you

📧 support@giftpot.app

⏱️ Response within 24 hours