Simple, Fair Refund Policy
We believe in complete transparency. Our refund policy protects both contributors and organizers with clear timelines and fair conditions.
Contributor Refunds
Changed your mind? We understand. Contributors can request refunds directly through their dashboard with automatic processing.
- Full refund within 7 days of contribution
- No questions asked for first 48 hours
- Processing fee included in refund
- 3-5 business days to original payment method
Organizer Protection
As an organizer, you're protected from chargebacks and disputes with our comprehensive organizer protection program.
- Protected from fraudulent chargebacks
- Option to approve/deny after 7 days
- Dispute resolution support included
- Funds safe after withdrawal period
Platform Fee Refunds
Not happy with GiftPot? We'll refund 100% of platform fees if you're not satisfied within 30 days of creating your pot.
- Full platform fee refund (4.9%)
- No questions asked policy
- Keep all collected contributions
- 24-hour processing time
How Refunds Work
Simple 4-step process with automatic notifications at every stage
Request Refund
Log into your dashboard and click "Request Refund" on the contribution. Provide a brief reason (optional for first 48 hours).
Automatic Review
Within 7 days: Automatic approval. After 7 days: Organizer has 48 hours to respond. No response = automatic approval.
Processing
Once approved, refund is initiated to your original payment method. You'll receive email confirmation with tracking.
Funds Received
Money appears in your account. Credit cards: 3-5 days. Debit cards: 1-3 days. PayPal/Venmo: Instant.
Refund Eligibility Quick Guide
Check your refund eligibility based on timing and circumstances
| Scenario | Timeline | Refund Status | Processing Time |
|---|---|---|---|
| Changed mind (Contributor) | Within 48 hours | Automatic | 3-5 business days |
| Contribution error | Within 7 days | Guaranteed | 3-5 business days |
| Pot didn't reach goal | At deadline | Automatic | 5-7 business days |
| Fraudulent pot | Any time | Full refund | 1-3 business days |
| After pot completion | After 7 days | Organizer discretion | 5-10 business days |
| Duplicate payment | Any time | Guaranteed | 3-5 business days |
| Technical issue | Any time | Full refund | 1-3 business days |
| After funds withdrawn | Post-withdrawal | Contact organizer | N/A |
State-Specific Consumer Protection
GiftPot complies with all state and federal consumer protection laws. Some states have additional protections that extend our standard refund policy. We automatically apply the most favorable terms based on your location.
California
30-day cooling-off period for all online transactions over $25. Automatic refund rights under CCPA.
New York
Extended 60-day dispute window for electronic transactions. Enhanced fraud protection.
Texas
Deceptive Trade Practices Act provides triple damages for fraudulent fundraising.
Florida
10-day right of rescission for charitable contributions over $100.
Refund Questions & Answers
Everything you need to know about our refund process
Can I get a partial refund?
Yes! If you contributed more than intended or want to reduce your contribution, you can request a partial refund. Simply specify the amount you'd like refunded when submitting your request. Partial refunds follow the same timeline as full refunds.
What if the organizer already spent the money?
If an organizer has already withdrawn funds, refunds must be arranged directly between you and the organizer. We provide mediation support and can help facilitate communication. In cases of fraud, we work with payment processors to recover funds.
Do chargebacks affect my refund eligibility?
No. Initiating a chargeback with your bank doesn't affect your eligibility for a refund through GiftPot. However, we recommend requesting a refund through our platform first as it's faster and doesn't incur chargeback fees. Excessive chargebacks may result in account suspension.
How long do refunds take to process?
Once approved, refunds are initiated within 1 business day. The time to receive funds depends on your payment method: Credit cards (3-5 days), Debit cards (1-3 days), PayPal/Venmo (instant to 24 hours), Bank transfers (3-5 days). We'll email you tracking information.
What about anonymous contributions?
Anonymous contributions can still be refunded! Your identity remains hidden from the organizer throughout the refund process. You'll need to log into your account with the email used for the contribution to request the refund.
Can I dispute a denied refund?
Absolutely! If your refund is denied by an organizer after the 7-day window, you can escalate to our dispute resolution team. We'll review both sides and make a fair determination within 3-5 business days. Our decision is binding for amounts under $500.
Need Help with a Refund?
Our dedicated refund support team is here to help resolve any issues quickly and fairly